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How does a Call Center work?

April 26, 2017Call center

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How does a Call Center work?

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Call Centre is typically set up as a room with workstations that include phones connected to ACD system/software of the PABX, computer and a supervisor. It also includes reporting tools to measure agents and call centre performance and monitor the real time activity. Please redefine a Call Center. A physical entity where many media calls are placed and taken, using a combination of your Customer reps (Agents) and technology.