How does 211 deal with privacy concerns?
A call to 211 is a confidential call. I&R specialists do not ask for the name, address, or phone numbers of callers*. Although an electronic record, for statistical purposes, is made of each call taken, it is non-identifying. The I&R Specialist only asks for the community in which the caller lives, in order that an appropriate referral can be made. 211 centres have found that callers are overwhelmingly pleased to have this further step taken, and have felt well cared for by the follow-up procedure.
