How Do You Write An Office Procedures Manual?
From time to time, workers may need to refresh their memories on how to perform certain tasks. Likewise, new employees to an organization will want to learn the ropes as quickly as possible without having to keep interrupting supervisors or co-workers with countless questions. An office procedures manual accomplishes both of these objectives while providing written protocols and expectations of performance that can be subsequently referenced in employee appraisals and documentation for disciplinary actions. Identify the purpose and scope of the office manual you want to develop. The content of office manuals generally falls into two categories: (1) how to interact with people and (2) how to perform specific tasks including the operation of equipment necessary to create, manage and deliver goods and services. Office manuals also often include organizational charts, resource directories and sample forms. The complexity of an office manual is based on who the target users will be. If, for
