How Do You Write A Procedure Manual?
A procedure is like a recipe—a set of instructions that clearly states who does something, when it should be done, how it’s done and what the result should be. List each step in the order it must be completed. Compile multiple procedures in a manual that’s organized by job description, department, function or whichever order makes the information most accessible to the manual’s users. Don’t confuse policies with procedures. Policies are rules or statements of position; procedures are what people follow to carry out policies. Decide which procedures to document. Two methods for choosing your manual’s content are to survey potential manual users to find out which tasks they need clarified or more information on, or you may prefer to make a list of operational problems you could solve with clearly defined procedures. Gather information. A person already doing the task is your best resource unless you’re creating procedures from scratch. Watch the person perform the task and take notes,
