How Do You Win A Complaint Dispute With Verizon Wireless?
• Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Dial 1-800-256-4646 from your home telephone only. Press 1 for English, and press 2 to speak with a rep. Enter your mobile number. Then press zero for an agent. • Be prepared. If you were in a meeting, on a flight, doctor’s appointment, out of the country, etc. Have documentation available that can prove your conflicting agenda. • Avoid rude behavior, profanity or shouting at all times. The instance will be noted to your account. Once your account has been flagged it becomes very difficult to be heard, taken seriously or advanced to someone in management. From that point you are seen as a trouble maker or an abusive client and you will not receive the benefit of the doubt or more than the required common courtesy. • Try being overly polite and thankful. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situati
