How Do You Use Printer Service Contracts Tips For IT Service Providers?
Do you offer printer service contracts as part of your computer repair, IT service or computer consulting business? If so, you need to know how to structure these arrangements so you get paid appropriately for your time. When it comes to service contracts and particularly bundling in any type of hardware or peripheral repair, many new IT service providers lose their shirts when it comes to phone support. They want to offer high-quality service, so they make remote support via phone part of their printer service contracts… but often end up not charging enough and essentially giving away this valuable benefit free of charge to their clients. The following 4 tips can help you structure printer service contracts so you’re not giving away too much free phone support. Charge the Same for Phone Support as for On-Site Time. When you are billing at an hourly rate, make sure the hours you spend providing phone support are also billed at the same hourly rate. Remember that Phone Support Takes a
