How Do You Use Open Source Help Desk Software?
Help desk software is a big advantage to an organization in tracking workflow, tasks, and assets. This has become an integral part in a help desk department. A company that is just starting out will need open source help desk software that is easy to configure and use. Open source help desk software should be easy to manage, customize, and administer. In most cases, the IT Department should first consider using the free open source help desk software that can also perform the tasks done by any commercial software. Request Tracker (RT) Open Source Help Desk Software is an example of free open source help desk software that performs similar tasks done by commercial help desk software which include service and remedy desk. It also performs log all activity and open tickets which are both easy to employ. The following are the steps in using RT Open Source Help Desk Software: • Create a new ticket. The request tracker allows you to open new ticket. This can be done by sending an e-mail to t
