How Do You Use An UMBRELLA When Dealing With Difficult People?
Dealing with difficult people can be perilous at times. Difficult people cause interpersonal conflict storms and require us to use conflict management umbrellas for protection. Rain is vital to all life on earth; but too much rain can do a lot of damage to life and property. Conflict is like a rain shower, small micro-bursts of anger or disagreement that seem to flare up quickly and cease just as suddenly. Conflict develops even among the finest of people. Whenever there is disagreement, a difference of opinion, a different approach, a departure from the way we do things around here, there is conflict. Been caught in any conflict squalls lately? Use the conflict management UMBRELLA to help you when dealing with difficult people. U = Understand. Make an attempt to understand as well as to be understood. Don’t let difficult people preoccupy you; then you can deal with it directly. M = Manage. Manage conflict while it is occurring. Look for the real issue which is usually found at the roo
