How Do You Troubleshoot Telephone Line And Internet Connection Problems?
All dial-up and broadband Internet connections experience difficulty from time to time. You may mysteriously get “kicked” off the network, have trouble finding your connection or may not be able to connect at all. When you have trouble, you can perform simple troubleshooting steps on your hardware (e.g. modem and phone) and in your operating system to resolve the problems. Pick up the phone and listen for a dial tone. Look at the lights on the modem. Blinking lights on your cable or DSL modem typically indicate a faulty connection to your ISP. Look at the lights on your wireless router. Confirm the router displays three or more lights: for power, for the “Internet” connection to your modem and for the wireless signal. Look at the wires connected to your Internet modem. Follow the wire from the “Ethernet” port on the modem to your computer to make sure it is connected. Or, if using a wireless router, follow the wire from the modem to the “Internet” port on the router. Follow the telepho
