How Do You Solve Conflict In The Workplace?
The workplace has workers with varying thoughts and feelings. When personalities clash, when employees are passionate about their jobs, or when they become resentful, conflict can arise. It is impossible to avoid workplace problems. Therefore, it is important that superiors devise and use effective strategies to diffuse the conflict, according to “A Nine-Step Process for Resolving Workplace Conflict” by Adriaan Groenewald, MD, on TheManager.org. Deal with the issue as soon as it appears. Schedule a meeting with all involved parties. Until you figure out what is truly happening, stick to the facts you have, no matter how limited. Remain emotionally detached. Ask the parties involved to state their problems so you can deal with the existing negatives. Inform them that you are seeking possible negatives to the situation because they may each have different perceptions of the issue. For example, one may feel that the other is gossiping about him, but it may simply be a matter of perception
