How Do You Resolve And Manage Conflict?
Conflict is inevitable among family and friends but even more among coworkers. At work people are forced to interact with people whom they might not choose to in other circumstances. The Mind Tools website explains that differences of opinion are often useful when team members bounce ideas off one another. These differences can turn into conflict, however. Then they become problematic and can lead to low morale, absenteeism and a lack of trust in colleagues and in management. Be proactive in dealing with conflict to maintain a happy, productive workforce. Find out what the problem is. It might be, for example, that a project team includes too many people who want to take the lead. Listening is key to resolving any conflict. Have group discussions or individual chats if the group is unwilling to speak about the problem openly. Identify the needs of each person involved in and affected by the conflict. See the situation from everyone’s perspective. This way you are more likely to resolve
