How Do You Resolve A Consumer Complaint In Texas Through The Texas Attorney General?
If you are a consumer in Texas who is dissatisfied with a product or service from a supplier who will not resolve your problem, file a complaint, under the Texas Deceptive Trade Practices Act (DTPA), with the Texas Attorney General. The Texas Deceptive Trade Practices Act (DTPA) was specifically created to protect and get redress for consumers. The DTPA is not an agency or bureau, but a law that is enforced by the Texas Attorney General. To file a complaint, all you have to do is go to the Texas Attorney General’s web site and fill in a complaint form. The Attorney General will then, at his discretion, contact the supplier, informing him of your complaint. Usually, within days of being contacted, the supplier will resolve your problem, as your complaint and the information you provide are records that are open to the public, and suppliers do not want the bad publicity. They also want to avoid the expense and additional bad publicity of going to court to defend themselves. Note: You do
