How Do You Provide Excellent Customer Service Over The Phone?
Everyone has called a company and had a frustrating experience dealing with customer service. The goal is to create a professional and positive encounter that generates business for your company and keeps you in work. Consumers like to know that their business is valued. This is relatively easy- things like recalling their name and using it can go a long way in having a customer call back. Go out of your way to help your caller. Help them with products they have questions about or by suggesting items that may go along with other items they are ordering (upsell). You don’t have to be pushy- you want to be offering friendly advice to make things easier for them in the long run. Customers will want you to help them when you get results. Be timely. If you can’t help a customer while they are on the line, find the answer as quickly as you can and call them back. No one likes to be put on hold or have to chase down their answers. Be honest. If a client makes an unreasonable request, tell the
