How Do You Practice Telephone Manners In Business Etiquette?
Whether you’re in person or on the telephone, first impressions mean everything. In the business world, contracts can be lost and deals broken through one bad phone conversation. Practice your telephone etiquette and you’ll be on your way to guaranteeing a job well done. Decide what message you want to portray when you answer the phone. Whether you’re the company’s president or the receptionist directing calls, answer the phone with stated purpose. The standard greeting never fails: “Good morning, thank you for calling XYZ, this is Joann, how may I help you.” Refrain from answering the phone when you are in the presence of clients or other associates. If possible, forward your calls directly to voice mail. If you’re required to answer your calls, state “Excuse me” to whom you’re having a face-to-face conversation and quickly place the caller on hold or take a message to return the phone call when you are alone. Place phone calls when you’re able to talk uninterrupted. If you have a mee
