How do you open the Java console in order to allow for the diagnosis of any ArrayTrack™ problems?
• Click the Windows “Start” button and select “Control Panel” from the list. • Click the “Java” icon to open the Java Control Panel. • Click the “Advanced” tab and then click “Java console.” • Click on the “Show console” radio button and then click “OK.” • Restart ArrayTrack™. The Java console will be open every time you start ArrayTrack™. Keep it open at all times. If you encounter a problem, please check the Java console, copy the error message, and e-mail it to NCTRBioinformaticsSupport@fda.hhs.gov.
