How Do You Negotiate With A Credit Card Company?
If you want to improve your chances for getting out of debt or raising your credit score, learn to negotiate. Credit card companies seem like big bullies with small print, but even they know how to compromise. They would rather receive some money than no money, and that can work in a consumer’s favor. Have the right approach. Negotiate by phone, not email. Your tactic is to exhaust customer service until they finally give in, which is impossible by email because it is easy for them to press delete. Be polite – avoid raising your voice (unless you can get loud without sounding angry), don’t name call, swear, or lose your patience. If you hear your voice getting edgy, soothe the customer service rep with the phrase “I know it’s not your fault. I know you don’t make the rules. I’m sorry.” Write down first names of whomever you speak to. If they transfer your call, first ask for their last name or employee ID. Some can only give first names, so get whatever you can from them. Do not lose y
