How Do You Meet The Demands Of ISO/TS 16949 Regarding External Customer Satisfaction?
• Be aware that ISO/TS 16949 is a technical specification specific to the automotive industry. It was developed by IATF (International Automotive Task Force), which includes representatives from major OEMs (Original Equipment Manufacturers) throughout the world. Consequently, the very essence of the specification itself requires attention to customer. • Note that two elements of ISO/TS 16949 specifically address customer satisfaction. These are : • Customer focus; and • Customer satisfaction • Be aware that some of the “highlights” regarding problematic issues will be explained below : • ISO/TS 16949 is not limited to the requirements listed in the elements of the specification. It also covers “customer specific requirements (CSRs)” and these are mandatory as well. Customer specific requirements may differ from customer to customer, and it is the responsibility of the supplier to obtain and implement the current version of the requirements, in addition to ISO/TS 16949 clauses. • Unders
