How Do You Interact With Customers As An Employee At The Sports Authority?
• Greet the customer. When a customer enters the store, they are expected to be greeted by an employee who will then ask them a series of questions. • Identify the customer’s needs. Employees should ask, “Hi, do you need help with anything?” or “Who are you shopping for today?” or “What exactly is it that you’re looking for?” • Demonstrate the product. • Provide any additional product knowledge. If a product is hanging on a peg you can at least read the label on the peg because they will sometimes have additional information. Also, the box of the product will have more details on the product courtesy of the manufacturer. • Offer additional or add-on products. A good example of this would be someone purchasing a soccer ball for their child, where the child will more then likely need shinguards, socks, or shoes if they have one of the aforementioned items. Offer extended coverage plans (ECPs) on eligible products. These essentially extend the warranties on products, allowing for money to
