How Do You Handle Customer Complaint Of Dirty Restrooms?
Although it’s a nice convenience to have a public restroom for your customers, you have no control over how they’ll use it. If someone comes with you to complain about dirty restroom conditions, use these tips to ease their concerns and rectify the situation. Allow your customer to discuss her disgust with the bathroom until she’s satisfied that you fully understand the situation. Listen and nod empathetically regardless of how many times she repeats herself. Find a way to satisfy the customer as soon as possible. Let him know that you’ll not only clean the bathroom, but also enact more frequent cleanings. Depending on the type of business you’re running, offer the customer a discount, a free item (like a dessert if you’re managing a restaurant) or a coupon for a future visit. Ask someone to clean the restroom immediately or do it yourself in view of the customer to instill even more confidence in your apology. Try to find a cause for the mess such as a plumbing problem, insufficient t
