How Do You Handle Complaints And Keep Customers?
• There is a list of 3 things that customer service representative can do to maintain good customer relations: • Take the Time to Correct Problems – You may not want to address a customer concern thinking that it takes “too much time”, but when an irate or unhappy customer is not taken care of, that person will most likely not become a return customer, but they will also most likely tell their friends that your customer service is unsatisfactory, therefore we lose potential customers as well. Take the time to correct the problem while it is repairable. • Apologize for the Inconvenience – It is one thing to fix a problem, it is another thing entirely to fix the problem with courtesy and consideration. The words “I apologize for the inconvenience” can help soften the customer’s experience with your business. This courtesy takes just a moment, but can leave a lasting, positive impression. Encourage Customer Feedback – You may not think that you want the complaining customer to tell you ho
