How Do You Handle Bad Customer Service With Finesse?
Whether you’re at a bank or the market, customer service is key at any establishment. It can make or break the stream of business. So, what’s the best way to handle bad customer service? Keep a cool head and say what you need to say then and there. Read on and learn your options. If the employee–waiter, cashier, teller, whatever-is going to dish rudeness, BE ASSERTIVE back, but resist the urge to be rude in return. If the individual completes their business with me like a robot, no emotion, no smile, no kind parting words-I make eye contact, smile and wish them a good day. (It’s always interesting to see their shocked reactions). If wait times are excessive, feel free to MENTION IT. Let’s say you’re in a bank line of 15 people and there are only 3 available tellers, go to the information desk (be sure the person behind you will save your place in line first) and inquire about the lack of tellers. It at least draws attention to the problem. Don’t be that one person in line who grunts a
