How Do You Handle A Customer Slip And Fall Complaint?
As the owner or manager of a business that is open to the public, you should have a plan in place to handle a customer who slips and falls in your establishment. If it hasn’t happened to you yet, then it is best to be prepared because it is a common occurrence. Take a few of these steps to handle a customer slip and fall complaint. Prevent accidents in your place of business by placing a high premium on workplace safety. Make sure all employees are aware of hazards and how they can be avoided. Offer regular training and stiff discipline to those who do not follow safety practices. Recognize the customer who slipped and acknowledge the person’s distress. If someone comes up to your counter with a complaint after having fallen and gotten up, then you should not argue that it couldn’t have been that bad if he or she is at your counter, apparently unharmed. Offer a seat to the complaining customer and ask her what you can do. Being nice and offering to help can be the first step in prevent
