How Do You Handle A Bad Customer Service Experience?
Your waiter just spilled some soup on you. You ask politely for a napkin to clean it up and are met with a barrage of snotty comments, including how the shirt looks better now and how you were in the way. It’s the epitome of a bad customer service experience and it can be enough to ruin anyone’s day, but offering a customer complaint calmly can sometimes change the whole situation. Calm down. When you receive bad customer service you may react with anger. Anger will not solve the situation though so take a few breaths and calm down. If the person you are currently dealing with is causing the bad customer service experience, request to speak with a manager. Do so politely and be insistent. Do not let them tell you no. Explain the bad customer service experience to the manager calmly. Request a solution of some kind. If you are at a restaurant, request the meal be paid for by the company, if you had food spilled on an expensive, dry clean only blouse, state you would like the company to
