How do you go about hiring new people and safeguarding the high quality of service a new staff member will provide to my customers?
A variety of procedures are in place to ensure that only the highest caliber of personnel become members of Accolade Support. The process often begins with our own staff members who refer a significant number of new leads to us. These potential candidates are then carefully screened and their references are checked in full. They are then trained by a senior staff member for several days and listen in on live calls. This is followed by additional one-on-one training with a manager who coaches the new prospect as they first begin to take calls.
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