How do you go about handling rate changes for my Hasler electronic scale?
A. Hasler offers “Rate Change Protection” for our customers for a fixed annual fee. If you have “Rate Change Protection” or if your scale is still under the 90-day warranty, Hasler automatically updates your scale with new rates. If you do not have “Rate Change Protection” we may or may not solicit the rate change depending upon the type of rate change and the customer. However, we notify all customers of the new rate structure, the cost, and the effective date. To obtain “Rate Change Protection” for your scale, contact us at 1-888-588-8145 and Customer Service Operators will assist you.
