How Do You Give Good Customer Service Over The Phone?
Providing excellent customer service can be challenging when facing a customer, but doing the same type of service over the phone can be doubly challenging. Since your customer cannot read your facial expression, your voice and words need to provide that expression over the phone. This article will offer suggestions on how to provide excellent customer service over the phone. The tone of your voice is one of the most important things that can make or break your customer service on the phone. Keeping it upbeat and friendly will help create a connection with your customer. Don’t be phony but try to be genuinely friendly with your customer so they feel more comfortable with you. Be respectful when you speak to a customer over the phone. Use the words, “please,” “thank you,” “sir,” and “ma’am” when you address them. When they answer the phone, don’t say something like, “yeah, is Hillary there?” Instead say something like, “Hi, may I speak with Hillary please?” Using respectful language dur
