How Do You Give Employees Performance Feed?
After you delegate a task and give people time to work on it, it’s important to provide them with feedback so that they know how well they’re performing. Essentially, there are two kinds of performance feedback: Positive and Corrective. Corrective feedback can be segmented into Phase I and Phase II Corrective Feedback. Whichever type of feedback is given, it should be specific and have been observed. This article will provide a general approach for giving each type of feedback. Positive Feedback: Traditionally, there is too little positive feedback given. These are missed opportunities. Positive feedback discussions help you to recognize, appreciate and encourage good performance. The objective is to emphasize behaviors that you want people to continue. Positive feedback should be detailed, but can be fairly succinct. For example, positive feedback to a customer service representative could be: “Dan, I’d like to compliment you on the way you handled that last customer. I saw you greet
