How Do You Fix Outlook Express Mail Saying Cannot Decrypt This Document?
If Outlook Express gives you a message saying it cannot decrypt or decode a document, your first step should be to restart the program. If that doesn’t do it, you want to figure out whether the problem is on your end or the sender’s. You can do this by logging into Outlook Web Access on your browser and trying to open it there. If that fails, you will likely have to contact the sender and request a second email. Sign out of Outlook Express and close the program. Open your Web browser and go to the Outlook Web Access website. This is a site that lets Outlook users check their mail via a browser. Enter your user ID and password and click “Log On.” This will be the same ID and password you use with Outlook Express. Find the document Outlook Express cannot decrypt and try to open or download it from Web Access. If you get another error message, continue on to the next section. Contact the sender of the document you wish to open. At this point the problem is probably not on your end. Either
