How do you facilitate communication between patients, providers and members to ensure that patient experiences are more positive?
JS. Communications between patients, providers, and health plans is like a ‘triangle of care’. Right now, communications are very fragmented, and usually occur because of cost management. Although it may be unrealistic to attempt to eliminate these cost management communications, it would sure go a long way to improving trust and collaborative stakeholder relationships if we could add communication between stakeholders that involve quality of care. For this to happen, physicians and health plans need to participate in electronic medical record systems. The result is that health plans will receive information on the progress of their members in real time. They, in turn, can use this information to better identify and communicate with their members in a supportive, collaborative manner. Health plans will be able to more efficiently communicate with their provider networks in supporting treatment guidelines. With increased efficiencies will come increased opportunities to support patient
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- Atlas Navigator is the web tool used by Atlas members and officers to facilitate communication and access other members-only features. Already an Atlas member?
- How do you facilitate communication between patients, providers and members to ensure that patient experiences are more positive?
