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How do you differentiate between genuine ATM card skimming cases from fake disputes by account Holders?

April 26, 2017account ATM card cases disputes genuine HOLDERS skimming

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How do you differentiate between genuine ATM card skimming cases from fake disputes by account Holders?

1 Answer

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I wanted to understand how banks/Investigators differentiate between the two.Challenge is to balance out customer service & fake disputes.Some ways that i have used are checking CCTC( but here too a/c holder can fool by giving away his ATM card & PIN to some other person & thus is a party to the fraud) ,checking previous history for similar disputes.Longer way is field investigation but that is time consuming & causes customer service issues.