How Do You Develop Good Telephone Skills?
Good telephone skills are critical to getting a job, performing certain business functions and managing a family. By planning what you need to communicate to whom and what you will do if you cannot immediately reach that person, your time will be used efficiently. The person you call will also appreciate your preparation because it is a sign that you respect his time. When you receive a call, the same skills can help you to minimize the time that you will need to decide how much time and priority to give the call. In general, good telephone skills assist you socially and in business because they indicate that you are organized, respectful and serious. Prepare to make a telephone call before you dial. You will need the person’s name, number and extension. Make sure that you can explain the reason for the call in 30 seconds or less. Pre-plan what message you will leave on voicemail if you cannot reach the person immediately. Identify yourself as soon as the other person answers the call.
