How Do You Define Primary Points Of Communication?
Project Manager’s must make sure that the scope of work does not expand in an uncontrolled way. The Project Manager is also responsible for the costs and the schedule of the project. An important tool used to maintain control is designating communication points. Look at the list of your team members and decide who you feel has combinations of both technical knowledge and the ability to explain what they know to the customer. Examples might be one of the electrical foremen that can explain what conduit is being installed or a programmer that can explain which module is being developed. At the very first meeting with the project team clarify who will be assigned to speak with the customer or answer customer questions. Clarify to the team members that their responses should be limited to their area on knowledge. If the customer asks about the scope of work, the budget or the schedule they should refer the question to the Project Manager. At the very first meeting with the customer provide
