How do you deal with difficult customers?
Working in any field that deals with customer service has its rewards and pitfalls. Most of the time, customers are great, but every once in a while you get one who is angry at the world and takes it out on you. Follow these easy steps to stay calm and professional when confronted by customers such as these. Even if you don’t believe it or think it’s wrong, your company will most likely have a “customer is always right” policy. By doing letting the customer know they are right (even if they’re not!) it will encourage them to keep coming back. And, it may even put them in a better mood. With an angry customer, take a moment to realize that they are most likely not angry with you but at something else. Because you’re the closest person, they will see you as a manifestation of their frustration. Don’t take it personal, take a deep breath and try to help them. Have a good attitude. A smile is contagious, and if you treat them respectfully despite the fact that they are treating you poorly,
