How Do You Deal With An Angry Person?
You may encounter an angry person while sitting at your dining room table, going about your work, shopping at the mall or on your drive home. How you react can make the difference between a peaceful resolution and a prolonged or dangerous argument. Try to defuse the situation, calm the irate person and keep your emotions in check. Try not to take the tirade personally. Let the person vent his anger toward you, but understand that in many cases he’s simply reacting to a situation that occurred earlier in the day. Allow him to express his frustration, then attempt to discuss the root of the problem once he calms down. Stay calm if someone yells at you, and try not to retaliate with anger or accusations of your own. Listen to what she’s saying to see if there’s a justifiable reason for the rant. If so, allow her to finish and then apologize. If not, calmly formulate and deliver your side of the story. Offer a sympathetic ear when you realize that the person just needs to vent about someon
