How Do You Create A Customer Service Satisfaction Survey?
Customer satisfaction is essential to the survival of a business. The best way to determine customers’ level of satisfaction is to ask them. When conducting a customer satisfaction survey you should consider the type of questions and how and when you ask them. Learn how to create a customer service satisfaction survey to better serve clients. Choose how you will ask your customers important questions about their satisfaction. You can talk to them face-to-face while in your store or office, call them on the phone if you have a current phone number, mail them a questionnaire, or e-mail them a survey, being mindful of spam laws. Decide the best way to present questions depending on the type of information you want to get, and the format in which you’ll be communicating. You can have answers based on a ranking system, from poor to excellent, you can offer true or false questions, give A, B, C and D options, or ask open-ended questions, where people are free to elaborate on their answers. B
