How Do You Communicate With An Angry Person?
Anger can erect a roadblock to open communication. Too many times, the person trying to communicate with the angry person reacts with anger himself. This only makes a bad situation worse. The angry person is unpredictable, so you must handle him with the utmost care. Use words that convey respect. Employ statements such as “I know you are angry” or “I would be frustrated, too.” Let her know that you respect and understand her feelings even if you don’t. Respect the angry person’s space. Do not crowd him. Let the angry person initiate the contact, as long as it is nonthreatening. He won’t be able to communicate well if he feels threatened by your actions or body position. Find the reason for the anger. Don’t try to calm the person without finding out the cause. The anger may be justified and healing. Utilize positive terms and phrases during the communication process. Say things such as, “Let’s try figure out how we can fix this,” or “Tell me how I can help you.” These positive phrases
