How Do You Calm An Angry Person?
At some time or another we will all find ourselves confronted by an angry person. It may be a customer of yours, or on the road, or a family member or neighbor. You can’t talk to an angry excited person until they calm down and cool off. Here are steps to help you resolve the situation. The first thing you must do is let the person vent. If you try to talk over them they will just get louder and become more angry. The secret to communicating is that while someone is talking, someone has to be listening. Be sympathetic. You don’t have to agree with their point of view, but you can acknowledge that you understand what they are saying and what they are feeling. You can demonstrate this by nodding your head and occasionally repeating what they have said. Keep your voice soft and quiet, this will encourage them to lower their voices too. Use mimicking body language. If they are sitting, you sit. If their arms are crossed, you cross yours. You don’t want to make it so obvious that they think
