How Do You Become A Good Listener On The Phone?
You realize that you just had a conversation with your friend and you did most of the talking. Wait! You did all of the talking. Step 1 LET HER TALK-Your friend calls you and wants to share a recent problem she is having with her husband, children, work, etc. After about 5 minutes of hearing her talking about this problem, you decide that you want to offer her advice. In the midst of her speech, you say, listen, I think you should……… This is usually the wrong approach because most people who call their friends for therapy do not need or want advice right away. Step 2 ASK A QUESTION-Once she finishes with her speech, pause about 2 seconds and ask a question about the situation. The question should be relavent and should not be judgemental in nature. Also, do not criticize her or tell her anything negative at this point. In addition to that, do not change the subject. She is on the phone with you for therapy about a specific problem and wants to make sure you care. Step 3 GIVE HER
