How Do You Become A Customer Service Representative?
A customer service representative handles incoming calls from a company’s customers, and finds answers to their specific questions. When you become a customer service representative, you will be expected to handle customer complaints, answer specific questions about your company’s products and services. Most importantly, connect them with the proper resources if you are unable to find a specific solution for them. Read on to learn more. Become a Customer Service Representative Step 1 Determine if you have the right skills to be an effective customer service representative, such as a friendly and helpful phone manner and the ability to handle repetitive, yet potentially stressful, work. Customer service representatives should not take complaints or even verbal abuse personally, and should feel satisfaction at being able to troubleshoot and solve problems for customers. Step 2 Become comfortable with using most computer operating systems, such as Microsoft Windows. Being able to retrieve
