How Do You Be A Great Host Or Hostess In A Restaurant?
The person who greets guests is a Host or Hostess. They welcome and escort our guests to their table. They set the mood for the restaurant. • Keep track of each station. Make a chart of each server’s station, and what tables are in it (also learn the table layout by heart). Keep note of how many people are in a party and what table they are at. Also keep note of who is still there so that servers do not become overwhelmed. • Be aware as guests approach the restaurant. If you are busy with another guest, acknowledge the guest by saying, “I will be right with you,” make eye contact, or a simple hand gesture also works. • Greet them with a smile and welcome them to the restaurant . Remember, you are the first chance for the restaurant to make a good impression, and set them at ease. • Find out how many people are dining. If there is a wait make sure to get everyone’s name in right away so they do not feel ignored. Avoid giving them a specific time frame. Explain that we currently have a s
