How Do You Be A Customer Service Agent?
Customer Service is a great skill for any job. Customer service will improve with skills and experience. Good customer service can be very hard to give, but these steps will make giving good customer service easier. Listen to everything the customer has to say. Don’t interrupt the customer, wait until the customer is done explaining their want, need, or complaint. Do your best to help or resolve the customer’s request or complaint while following the company rules and policies. This can be very hard to do, but stay calm and explain the rule to the customer if you can’t fulfill their request. When your customer becomes upset, it is very important for you to stay calm. Do not take anything the customer says personally. Understand the customer is just upset and may say hurtful things the customer does not really mean.If a customer fluster or unnerves you, seek a break to calm down before the next customer problem. As you become a better agent these breaks will be need less often. Think of
