How Do You Achieve Excellent Customer Service?
If you own or manage a business, achieving excellent customer service is probably high on your list of priorities. Excellent customer service will entice patrons to return to your place of business often or even recommend your business to friends or family members. In theory, achieving a high level of customer satisfaction may sound simple enough. However, in practice, it can be relatively difficult to coordinate the needs and expectations of your customers with the performance of employees and customer service representatives who may have an apathetic attitude about their jobs or just don’t understand the level at which they are expected to perform. Identify your business’ strong and weak points. Ask customers to complete a short survey regarding their experiences and interactions with your business in exchange for a free product or discounted service. Ideally, you should ask no more than 10 multiple-choice or five short-answer questions related to both the positive and negative aspec
