How Do We provide Excellent Customer Service When Resources Are Limited?
Presenter Mary Scully (656-4334), Steve Chant, Beverly Stoudt, Sal Chiarelli, Gary Margolis, Dave Martin For nearly three years, the Administrative & Facilities Division has been identifying ways to provide excellent customer service and to make quality improvements in their work processes. This workshop will consist of a brief overview of the Baldridge Performance Excellence Model used by AFS and a panel discussion with representatives from several of the departments who have been involved in this project. Learn how AFS is working together to meet the needs of the university in these challenging times or diminished budget funding. A12. UVM’s Image: Mysteries of the Media Presenter J. Wakefield (656-5799), Will Mikell This workshop will provide an overview of the image development process that is taking place at UVM with the help of the marketing research firm, Maguire Associates. We hope to be able to share preliminary results of the research project. We’ll show some of the work that’
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