How do we make sure an email gets filed properly in the appropriate trial master file and in the right place?
Develop standard naming conventions to identify email. Using standard terminology in the subject field of emails can significantly improve email filing, archiving and retrieval and will facilitate the use of automated tools (such as rules and auto-archiving routines) for email management. Just as metadata – such as study number, country, investigator site – were included on the subject line of traditional, hard-copy letters, the same process should be for emails. Such systems should be documented and included in standard training courses for clinical staff.
Related Questions
- How can I be sure my file was uploaded successfully and accepted into the Tennessee Data Collection Portal if I don want to provide an email or fax number for notification?
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