How do we do a full return on tickets, where someone just changes their mind and wants a refund, not an exchange?
To delete an order you click either the Cancel or Remove button (after you do a simple search for the order). One button completely removes the order from the database (as if it never existed) the other cancels the order so that you have a record of the initial transaction (where you received payment) and the new transaction where you refunded payment (refunding is also an option). In other words, the Cancel button provides an audit trail. Note, to search for an order you can use either the customer’s partial phone number (such as the last four digits) or the actual order # (which is printed on the ticket), so it is very fast. Q: We want to be able to sell tickets the night of the Event but don’t have access to the computer at the actual location (some venues sell tickets the night of an Event at a different location than the actual box office). A: There are several alternatives that various venues use. These include connecting a computer up by a network (which requires the network ver
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