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How do we count the processing times when awarding an extended payment and the in-work HB/CTB?

April 26, 2017awarding ctb extended hb in-work payment times

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How do we count the processing times when awarding an extended payment and the in-work HB/CTB?

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A. The count for the processing time for the award of the extended payment would begin when the ETD/CIS prompt is first retrievable and end when the decision is made on the award. If the customer does move onto in-work HB/CTB the count for the processing time for this change would begin on the receipt of the ETD/CIS prompt and would end when the decision is made to award in-work HB/CTB. If the customer does not respond to the request for evidence/information or is not entitled to in-work HB/CTB and the claim is terminated, the processing time would begin on receipt of the ETD/CIS prompt and end when the decision is made to terminate the claim.