How do we access DRAP via the eCB Web site?
A2: To access the DRAP section of the eCB Web site, log in at www.cbfisap.ed.gov and then select the “DRAP” link on the top navigation bar. From that point, follow the instructions for performing the identified functions. Q3: What are some of the features of the electronic DRAP process? A3: A school or its third party servicer will be able to do the following: • Maintain borrower information • Edit DRAP contact information without the Department’s intervention • Update borrower information, such as his or her address • Run a report that assists in monitoring the letters mailed to borrowers • Run a report that assists in tracking the total number of letter requests submitted • Determine when a letter was mailed by the Department • Determine if a letter was returned to the Department as “undeliverable” and if an address has been determined to be invalid Q4: What will happen when a letter mailed to a borrower is returned as “undeliverable” to the Department? A4: The Department will send o
