How do VOC and CVA support Lean Six Sigma and other process improvement efforts?
VOC and CVA are important tools for Lean Six Sigma professionals. VOC analysis helps organizations to identify Critical to Quality requirements (CTQs). This is key, because every Lean Six Sigma project must focus on improving CTQs. CVA identifies improvements that are needed for organizations to achieve a competitive edge. Therefore, CVA results provide information that is crucial to Lean Six Sigma project selection, which in turn is vital for implementation of successful Lean Six Sigma programs.
