How do travel benefits work under the CIGNA POS Plan and Oxford POS Plan?
Under the CIGNA POS Plan, you’ll be able to receive in-network care benefits for urgent care, while you’re traveling, as long as you can call CIGNA Member Services when you need care. The same process will now be used under the Oxford POS Plan too. Before, under the Oxford POS Plan, you had to call Member Services before you traveled to ensure you received in-network benefits for urgent care in the event you needed it. Now, if you need to receive urgent care while you’re away, simply call Oxford when you need it and you’ll be covered at the in-network level of benefits. This new and improved feature is called Oxford-On-Call®. It’s a 24-hour hotline that you can call to precertify your care or get health care advice. Keep in mind, if you have an emergency, seek care immediately, then call Member Services.
Related Questions
- What happens if I want to elect the CIGNA POS Plan but want to continue to see a behavioral health practitioner who is part of the Oxford POS Plan (but not the CIGNA POS Plan)?
- What is the coverage for behavioral health under the CIGNA POS Plan and the Oxford POS Plan?
- How do travel benefits work under the CIGNA POS Plan and Oxford POS Plan?
