How do the two jurisdictions differ on their deployment of e-health strategies from a policy perspective?
PR: One of our successes in Andalusia was to embrace a unified view of the citizen through citizen engagement. In terms of a systems approach, we focused on the needs and expectations of the citizens, not only in terms of clinical outcomes but also their vision, [drivers of] satisfaction and expectations of the system. In that sense, there is room for improvement in Canada: while a focus on clinical outcomes is a very important thing, a vision to satisfy the citizens’ expectations and experiences is also very important. HQ: What observations do you have about how Canadian professionals and providers have embraced e-health strategies in their daily activities? PR: Canadian providers and health professionals have a lot of knowledge and are very skilled. But they have to move the agenda forward – [to realize] that information and communications technologies integrate information and databases through the electronic record, which supports them in their daily activities. Especially in prima
